At ZizuWardrobe, we want you to love your purchase! If you are not completely satisfied with your order, we accept returns within 30 days of delivery for a full refund or store credit. Items must be unworn, unwashed, and in their original condition with all tags attached. To initiate a return, please contact our customer service team at support@zizuwardrobe.store with your order number and the items you wish to return. Please note that return shipping costs are the responsibility of the customer unless the item is defective or the wrong product was sent.

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking number and a link to track your package. Simply click the link to view the real-time status of your shipment. If you do not receive a tracking email within 48 hours of placing your order, please check your spam folder or contact our customer service team at support@zizuwardrobe.store for assistance.

Yes, ZizuWardrobe ships internationally to select countries! Shipping costs and delivery times vary depending on the destination and will be calculated at checkout. Please note that international orders may be subject to customs duties, taxes, and fees, which are the responsibility of the customer. We recommend checking with your local customs office for more information on potential charges before placing your order.

If you need to change or cancel your order, please contact us immediately at support@zizuwardrobe.store. We process orders quickly, so changes or cancellations can only be made if your order has not yet been shipped. Once an order has been dispatched, we are unable to modify or cancel it. However, you can return the item once it arrives by following our return process.

IWe accept a variety of payment methods for your convenience, including major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and Shopify Pay. All payments are processed securely, and your information is protected. If you encounter any issues during checkout or have questions about payment methods, please reach out to our customer service team at support@zizuwardrobe.store.

We’re sorry for any inconvenience caused by receiving a damaged or incorrect item. Please contact our customer service team at support@zizuwardrobe.store. within 7 days of receiving your order, providing your order number and a photo of the damaged or incorrect item. We will assist you in resolving the issue promptly by offering a replacement or a full refund, depending on your preference.

If your package is lost during shipping, please contact us immediately at support@zizuwardrobe.store with your order number and any available tracking information. We will work with the shipping carrier to locate your package or provide a solution. If your package cannot be found, we will offer a replacement or a refund, depending on your preference and the availability of the items.